Pricing tiers

Show different prices to different customers

How it works

Assign your customers to different groups called Pricing tiers (similar to Customer groups). When you add or edit a product, you can set a price for each of these tiers, as well as a default price. Customers will see their specific price when they place an order, but they will not see which pricing tier they have been assigned to.

Example: Discounted prices for your regulars

Joe charges his customers different prices and uses the labels ‘Gold’, ‘Silver’ and ‘Bronze’ to describe them. He sets up these three Pricing tiers and assigns his customers to the right tier.

Pricing tiers
Gold (2 customers) Rad Restaurant
Excellent Eatery
Silver (1 customer) Buzzing Bistro
Bronze (2 customers) Cool Cafe
Delicious Diner

After setting up his pricing tiers, Joe edits his product White Bread to show different prices for each pricing tier.

White Bread pricing
Default price (9 customers) $2.10 / ea
Gold (2 customers) $0.99 / ea
Silver (1 customer) $1.49 / ea
Bronze (2 customers) $1.99 / ea

Customers only belong to one price tier. For example, Cool Cafe has been assigned to the tier ‘Gold’; when they order White Bread, they’ll see the price $0.99 / ea.

Add a new pricing tier

  • Open Pricing tiers, under the Settings link in the sidebar.
  • Click the New tier button at the top right of the page.
  • Give the tier a name, such as ‘Gold’ or ‘Regulars’. 
  • Click Add customers and then add each customer by using the Add button. Click Done to close this window.
  • Click Save.

Set product prices

  • Open Products, using the link in the sidebar.
  • Open a product and click Edit at the top right of the page.
  • Scroll down to the ‘Pricing’ section.
  • Choose the correct pricing unit, for example select ‘kg’ to the price by weight.
  • Type in a Default price – this price will be shown to any customers who have not been assigned to a pricing tier.
  • Optionally, type in a price for each pricing tier – if you don’t add a price for a particular pricing tier (eg, ‘Gold’), those customers will see the default price instead.
  • Click Save.

Note, you can choose to leave all price fields blank (including the default price) so that no price is shown to any of your customers.

Pricing tiers